​

BALLOON FAQ:

1. What kind of services you provide with balloons?
We offer various levels of service from simply delivering a fabulous balloon bouquet to decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.

 

2. Do you have a retail store?
No, we don’t but you can place your order by filling the contact us form, by email or phone. We can have a free consultation after you have reserved your event. You can also contact us by email, text or phone to order bouquets, decoration, and even prop rentals.

3. Do I have to make a reservation for my balloon order?
YES! Contact us to ask for availability 4-6 weeks in advance. If  you want a special occasion bouquet you can contact us to ask what themes we have available. We always have something for birthdays, welcome babies, love you, and get well among others. If you are looking for a specific theme or character, we require at least one week in advance. We can customize any bouquet with almost any theme, color, size and as much details as you want. We use fabric, special balloon lighting, feathers and more to make your balloons special.

For decorations suggest to reserve as soon as you have your date or your venue. Quotes and estimates do not guarantee date availability for decoration. You may get a quote for your event, but until you make a deposit we cannot guarantee we are available for your event

 

4. How long in advance I have to make my reservation? 

There are some seasons, holidays and weekends during which balloons and balloon decoration are more in demand. We recommend contacting us to check our availability as soon as you decide to use our services.  We  have made reservation one year in advance or more. We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate or deliver to your party or paying a rush fee. We’d recommend you not to place your order last minute, even if it is a very small party.

​

5. What is your reservation policy?
In order to reserve your balloons, we require a signed contract and an initial non refundable deposit of 50%, which reserves the event date and time and is required if event is schedule more than 14 days prior to event. The remaining balance is due a week prior to the delivery date. We require a credit card guarantee for decorations when we have to leave special effect equipment or other balloon equipment such bases or frames.

 

6. How can I pay for my reservation?
We accept PayPal, check or cash as method of payment.

 

7. What if I need to cancel my order? 

Client maintains the right to cancel at any time, however a cancellation between 6-9 days before your event and will receive a raincheck. With a raincheck, we will hold the deposit you paid. If you pre-paid the entire amount you'll receive a refund, less the deposit. You have one year to book another event with us and we'll apply the deposit to that event.  If you do not re-book within 1 year your deposit is forfeited.  If you cancel your reservation within 5 days of your event your deposit is forfeited.

​

8. Do you deliver in my city?

We deliver and install to all of central Illinois (with a mileage fee for every mile outside of the Peoria IL area). If you are not sure if we deliver in your city contact us. For decoration we can travel outside of our delivery area to get a quote for this service contact us.

 

9. Do you have a minimum order for delivery?

Delivery service is available on all orders regardless of size.

 

10. How much is your Delivery/Pick up Fee? 

Delivery fees are based in the distance and service required. We do not charge the same for a bouquet delivery than a decoration delivery that includes set up.

 

11. What are your Delivery Times?

The delivery time for a decoration depends on the time your event starts and the time we can get access to the venue.  We can deliver and set up any time , over night or really early in the morning or late night.

​

12. Does someone have to be available when you deliver?
A responsible adult should be available to sign.

 

13. What is your special occasions balloon bouquet delivery procedure?

DELIVERIES TO BUSINESS/ OFFICES
In many companies and facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.  If we are not able to deliver the bouquet we can arrange another delivery for an extra charge. Delivery fee is non-refundable.

RESIDENTIAL DELIVERIES
We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise.

HOSPITAL DELIVERIES
Some hospitals are starting to ban latex balloons due to latex allergy liability issues. Most hospitals do  allow Mylar balloons and bubble balloons. Even we haven’t had this problem at the hospitals we deliver; this could happen depending on the hospital area. However, in some cases, a patient may not be able to receive balloons at all. Please contact the hospital prior to ordering a bouquet and ask if the hospital will allow latex balloons, Mylar or bubble balloons to be delivered.

SCHOOL DELIVERIES
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished. If we are not able to deliver the bouquet you can arrange other delivery for an extra charge. Delivery fee is non-refundable.

HOTEL DELIVERIES
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel staff.

 

14. Can I come in to pick-up my order?

Most orders and designs are too large to fit into standard vehicles to have clients transport themselves. Also, some designs require set-up on-site. If we deliver, we as professionals will be able to fix the decoration. Therefore, we prefer to deliver and set-up all decoration.  Even it looks, balloons are easy to transport, they are very tricky and bulky.

 

15. What does it cost to have balloons at my event?

Each event is unique. It is very difficult to have a general price. We treat each occasion with special care, depending on the venue, time frame to setup, distance, type of decoration, and balloons selected.  However we have some prices for basic columns, arches and bouquets. You can see this price list here. This can help you to have an idea about the cost of a professional balloon decoration. Contact us for a free consultation.

 

16. I have a small budget, Can you decorate my event?

Absolutely! We can advise you on the balloons that give you the most value for your money. You can go through our ideas book and portfolio of past work and will always find balloons to make your event unforgettable within your budget. Please advise us at the time of inquiry.

 

17. I want a balloon arch at my event. What do I need to know?

We need to know the style of arch you want. We also need to know the width and the height that you would like to have for your arch. The height of your venue it’s important too.  We have a simple formula to determine the size of your arch depending what type of arch you want.

 

18. What if I want to change my theme or color decoration after my reservation?

If you want to change your theme, color or other details on your decoration contact us as soon as you know. We can accept changes of theme and color four weeks prior to the event date.  Changes of color or themes are subject to availability.

 

19. Can you decorate with custom balloons with my name or phrase? 

We customize your balloons with your name, date of event, any phrase, picture or color you want. Contact us.

 

20. Do you make substitutions?

We always used all our resources to do not make substitutions however sometimes there are balloons that could be out of stock for a couple of weeks. In that case we reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.

 

21. Do you set-up and teardown? 

When you make your décor reservation, you will see the delivery-setup fee.  If you want us to tear down please let us know in advance for an estimate. Arrangements must be made in advance for this service. If your decoration has frames or equipment sometimes breakdown is mandatory depending the kind of framing used.

 

22. How long will my balloons last?

We treat all our balloons to retain the helium longer and look shine longer.  When indoors  11” latex balloons generally last between 8‐10 hours filled with helium, and about 3‐5 days when treated. The size of the balloon is important to determine how long the balloon will last.  The bigger the balloon the longer will last. The 11” is the standard balloon size but remember we have balloons from 5” to 8 ft.  If you want to know how long you balloons will last contact us.

Foil balloons last approx. 5‐7 days. Air‐filled balloons generally last for a couple of weeks, but will not float.  Even we treat all our balloons, we cannot guarantee how long balloons will last outdoors.

 

23. How do you treat your balloons?

We use two different protective products to make long lasting balloons. One to retain the helium, this is a liquid protective coating that is inserted into the balloon and spread around to retain the helium longer. It is water‐soluble and non‐toxic. The other one protects balloons against dulling effect of oxidation and keeps that sparkling “new look” longer.

 

24. Can you do them the day before? 

Yes, we always treat our balloons. We can deliver balloons a day before. However they should have some extra care and keep them out of people can mess with them. We’ll give you the care instructions so they look great next day.

 

25. Can I rent a helium tank and blow up the balloons myself? 

Unfortunately. We no longer rent helium tanks due a shortage of helium

 

26. Can you decorate an event outdoors? 

Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event.  However read our outdoor décor weather policy.

 

27. What is your outdoor décor weather policy? 

Since weather is often unpredictable, we are a little more easy-going if you cancel because of inclement weather. You can cancel your reservation due to inclement weather up to 7am on the day of the event. We will call you in the morning to discuss the weather. We will not deliver your balloons or props unless we hear from you. If you cancel due to inclement weather, you will receive a rain check for your event. The rain check is good for one year. 

 

As a safety precaution, if there are high winds (over 15 mph) or if it is actively raining or storming, we reserve the right to cancel your order.  If the forecast is uncertain and it may or may not rain then we will contact you to discuss your options. The balloons and SOME props can be used in light rain, but we will not set up items if it is actively raining.  Please understand that if there is rain in the forecast and you still want the decor, we will only set up on concrete/asphalt (no grass, dirt, bark, rocks, etc).  If prop items are wet at the time of pick-up, a $175.00 cleaning fee will be added to your reservation to cover the additional time to clean and dry out the items. Additional cleaning fees may apply if the prop items are damaged. Once we arrive on-site we are unable to provide a refund, raincheck or credit.

 

28. Do you guarantee outdoor work?

No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, the best equipment in the balloon market, heavy duty cord and wire for all outdoor jobs. North Carolina weather affects outdoor balloons, especially the wind, heat, and humidity.

 

29. Can you release foil balloons at my event?

No we don’t release foil balloons and we don't sell foil balloons for release. The product is a synthetic, metalized plastic/nylon material which is recyclable, but not biodegradable. Consequently, foil balloons are never used in a release.

 

30.Can you release Latex Balloons?

We no longer sell latex balloons for releases even we use 100% biodegradable latex balloons. We can offer you other options.

 

31. How do balloons affect the environment?

Our latex balloons are 100% biodegradable.  Latex balloons are produced from rubber trees. Latex is harvested without harming the tree by using an environmentally safe, age old process similar to that used for collecting from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted-and well-preserved natural resources. These precious trees play an equally valuable ecological role in the fragile ecological balance by removing carbon dioxide from the atmosphere which helps prevent global warming.

 

32. Can you put a gift/present inside a balloon?

Yes, contacts us to know the size of your gift/present and we can give you prizes and ideas for the surprise balloon.  We can put the balloon. Clothes, stuffed animals, money and even sodas or beer.

 

33. Do you have Balloon care tips?

These are simple tips to keep your balloon as long as possible:

• Keep your balloons away from pointy or sharp edges.

• Balloons expand in hot weather, so don’t leave them in a hot car, they will explode.

• In cold weather, balloons contract and appear under inflated. Once they’re brought in from the cold, they’ll fill out.

• If balloons get rained on and start to droop, don’t worry. Shake them off; they’ll float again when dry.

• We use latex balloons made from 100% biodegradable, natural rubber. We always treat our latex balloons so they’ll float up to 10 times longer.

• Foil balloons will float for 5-14 days, depending on the size. Although foil balloons are not biodegradable, they are reusable.

• Foil balloons can conduct electricity if they come into contact with power lines. Make sure your foil balloons are always attached to a weight, and never release Mylar balloons.

• To make balloons float, they’re filled with helium, a non-toxic, non-flammable gas that’s safe for the environment.

• Don’t inhale the helium because it takes the place of the oxygen in your lungs, so you can’t get the oxygen you need.

• Always supervise young children, and don’t allow them to play with deflated balloons.

• Properly dispose of balloons. Cut balloons with scissors directly above the knot or sealing point and immediately place in trash containers.